Returns & Refunds policy

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail hello@dcstagesociety.com

1. General Policy

All registrations reserve a limited seat in a small workshop. Because of this, your registration fee covers your spot in the workshop, not your attendance.

2. Grace Period

• Within 24 hours of registration:

  • You may cancel for a full refund, provided this is at least 14 days before the workshop date.

3. Cancellations Before the Workshop

• 14+ days before workshop

  • Option A (stricter): 50% refund OR 100% credit toward a future DC Stage Society workshop within 12 months.

  • Option B (more flexible): Full credit only, no cash refund.

• 7–13 days before workshop

  • No cash refund.

  • You may receive a 50% credit toward a future workshop if we can fill your spot from the waitlist.

• Less than 7 days before workshop (including “day-of”)

  • No refunds and no credits.

  • You are welcome to transfer your seat to another actor you approve, as long as they meet any workshop requirements and we confirm them at least 24 hours before start time.

4. No‑Show Policy

• If you do not attend and do not contact us in advance, your payment is forfeited and no refund or credit will be issued.

5. Illness & Emergencies

• For serious illness or emergency, if you notify us before the workshop begins, we may, at our sole discretion, offer a one‑time credit toward a future workshop, minus any non‑recoverable costs (e.g., processing fees, venue/instructor commitments).

• Documentation may be requested for repeated emergency cancellations.

6. Event Changes or Cancellations by DC Stage Society

• If DC Stage Society must cancel a workshop (e.g., instructor illness, under‑enrollment, venue issue):

  • You may choose a full refund or 100% credit toward a future workshop.

• If we reschedule the workshop and you cannot attend the new date:

  • You may choose a full refund or 100% credit.

7. Payment Processing & Fees

• Any approved refund may be issued minus payment processing fees charged by third‑party providers.

• Refunds are typically processed within 7–10 business days to the original payment method.

8. How to Cancel

• All cancellation requests must be submitted in writing via email to hello@dcstagesociety.com.

• The timestamp on your email will determine which refund/credit tier applies.

We will reimburse you no later than 30 days from the day on which we received your order. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail hello@dcstagesociety.com